The National Council on Problem Gambling (NCPG) has announced that 1-800-MY-RESET is its newly adopted National Problem Gambling Helpline number. The change is designed to be memorable and easily accessible for the public. The new phone number is live and operational to receive phone calls.
The press release notes that the new number supports NCPG’s ongoing network modernization efforts.
Calls to the 1-800-MY-RESET phone number will connect individuals to the National Problem Gambling Helpline Network, which serves as a single point of access to 24 contact centers across the U.S. These centers are staffed by trained professionals who meet internationally recognized helpline quality standards.
Besides being available 24/7, the NCPG Helpline is free and confidential, and provides support and referrals to local resources.
According to NCPG research, nearly 20 million U.S. adults report experiencing at least one indicator of gambling-related harm in the past year. With the continued expansion of legal gambling, including the December 1 launch of Missouri Sports betting, NCPG is continuing its commitment to ensure help for problem gambling is always available and accessible. The 1-800-MY-RESET National Problem Gambling Helpline is a big part of it.
“Problem gambling support should never be limited to a single moment or a single definition of harm,” said Derek Longmeier, President of the NCPG Board of Directors. “1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage — whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the Helpline number easier to remember is a practical, meaningful step toward reducing barriers to care.”
While the new NCPG helpline is much easier to remember, the old 1-800-522-4700 phone number will remain active. The broader adoption and promotion of the new phone number is going to vary by jurisdiction due to state-level regulatory requirements and policies. The NCPG has stated that it is encouraging states and regulators to authorize and promote the new National Problem Gambling Helpline number.
“With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline,” NCPG Executive Director Heather L. Maurer said. “Making the number easier to remember helps ensure people across the country can quickly connect with high-quality, confidential support when they need it.”
The NCPG will continue working collaboratively with regulators, operators, state affiliates, and public health partners to strengthen problem gambling safeguards.
